English for Customer Services

Customer servicesNo matter where your organization is located, it’s essential that your customer service representatives are fully equipped to confidently support English-speaking customers around the world.

 

In this course, learners will receive an overview of industry best practices as well as real-life examples of customer service through specific channels, including telephone, email, live chat and social media.

6

Units

25

Hours of Contents

2

Tests

A2+

Required Skill level

Overview

  1. Customer Service Overview & best Practices: Learn tips on how to facilitate positive customer service experiences.
  2. Customer Service Via Telephone: Learn how to deliver excellent customer service via the telephone.
  3. Customer Service via mail, chat & social media: Learn how to offer exceptional customer support over email, and through chat and social media outlets.
  4. Technical Trouble shooting: Learn how to understand and troubleshoot technical issues.
  5. Meetings: Learn how manage a meeting from start to finish, including creating an agenda and giving updates to team members.
  6. Presentations: Learn tips on how to best prepare for presentations, and how to begin and end presentations effectively
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Empower

La misión de Ulearn es brindar soluciones de capacitación para profesionales de TI, que se traduzca en optimización de sus habilidades para una mayor eficiencia.

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